78bet Privacy Policy — How Your Information Is Kept Safe

This Privacy Policy ("Policy") describes how 78bet collects, stores, uses, and protects your personal information. By using the 78bet website or app, you agree to this Policy.

We believe transparency is the foundation of trust. Nothing about our data practices is hidden — this policy sets everything out in plain, simple English. If you have any questions, please reach out to our support team.

78bet collects the following types of information. Only data necessary to provide our services is collected:

78bet collects information through a variety of methods:

• Directly Provided: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: Data collected automatically via cookies and log files while you use the platform.
• Transaction Information: A record of every deposit, withdrawal, and bet, automatically generated by the system.
• Payment Gateway: Transaction data is collected upon confirmed payments via bKash, Nagad, or bank transfer.

Collected information is used solely for the following purposes:

• For account creation, management, and verification.
• For deposit and withdrawal processing.
• To prevent fraud, money laundering, and unauthorized access.
• To provide customer support and technical assistance.
• To analyze and improve the performance of the platform.
• To send promotional communications, with your consent.
• To fulfill legal and regulatory obligations.

78bet never sells your information. However, limited data may be shared in specific circumstances:

• Payment Provider: Necessary information is shared with bKash, Nagad, banks, and other relevant parties to process transactions.
• Legal authorities: We are legally required to disclose information when requested by government authorities or law enforcement agencies through a valid legal order.
• Technology Partners: Encrypted data may be shared with trusted technology providers for server hosting or security analysis purposes.
• Company restructuring:In the event of a merger or acquisition involving 78bet, data may be transferred, but the terms of this policy will remain unchanged.

78bet is one of the most secure betting platforms in Bangladesh. Our security framework operates across multiple layers:

• All communications are encrypted using TLS 1.3 — look for the green padlock icon in your browser.
• Payment information is stored in a PCI DSS Level 1 certified environment.
• We strongly recommend keeping two-factor authentication (2FA) enabled at all times.
• If a suspicious login is detected, your account is automatically locked and you are notified immediately.
• Regular penetration testing and third-party security audits are conducted.
• Server rooms are secured with 24-hour physical security.

78bet uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps analyze platform speed and errors. Can be disabled.
• Preference Cookies: Remembers your language and interface preferences. Can be disabled.
• Analytics Cookies: To understand usage patterns. Used only with your consent.

You can manage your cookie preferences at any time through your browser settings.

We retain data only for as long as necessary:

• For the duration of account activity and up to 5 years thereafter — as required by law.
• Transaction records are retained for up to 7 years, in compliance with financial regulatory requirements.
• KYC documents are retained for up to 5 years after account closure.
• Marketing data: deleted as soon as you opt out.

Under international data protection standards, you have the following rights:

78bet strictly enforces an 18+ policy. We do not knowingly collect or attempt to collect any information from individuals under the age of 18.

• Age is verified at the time of registration, and any application showing the user is under 18 will be rejected.
• If we become aware that any information from a minor has been inadvertently collected, it will be deleted immediately.
• If you suspect a minor you know is using 78bet, please notify our support team.

Our privacy policy may be updated from time to time to reflect changes in technology and applicable laws. In the case of significant changes:

• A notification will be sent to your registered email or mobile number.
• You will be informed via a pop-up or banner when logging in to the platform.
• The "Last Updated" date will be shown at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns regarding our Privacy Policy or your data, please contact us:

• Data Protection Email: [email protected]
• Live Chat: Available at the bottom corner of any page on the website or app.
• Response time for requests: typically within 72 hours.