78bet FAQ — Frequently Asked Questions & Complete Answer Guide

Yes, only individuals aged 18 or above are permitted to open an account on 78bet. Registration by minors is strictly prohibited. We follow a strict responsible gaming policy.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP code. Verify with the code and set a new password. The whole process takes under 2 minutes.

No. Each individual is permitted only one account on 78bet. If multiple accounts are detected, all of them will be closed and balances may be forfeited. Play fair — one account per person.

KYC (Know Your Customer) verification is required for security purposes and before processing large withdrawals. Simply go to your Account Settings, upload a photo of your national ID, and verification is typically completed within 24 hours.

After logging in, you can update your contact details in Account Settings. However, changes to your name or date of birth require assistance from support. Keeping your information accurate is important, as it is needed during withdrawals.

Contact us via live chat or email to find out why your account was closed. Accounts are typically suspended due to a rule violation or incomplete verification. Our support team will help you resolve the issue.

The minimum deposit on 78bet is just BDT 500. You can start with any amount you're comfortable with. However, certain conditions may apply to your first deposit to qualify for the welcome bonus. Check the Promotions page for full details.

bKash, Nagad, and Rocket balances are usually updated within 5 minutes. Bank transfers may take 15–30 minutes. If there's an unexpected delay, please contact support with your transaction ID.

78bet does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. These fees are determined solely by the respective service provider.

A successful deposit will be instantly reflected in your account balance, and you'll receive a notification. You can also confirm it in the transaction history on your dashboard.

Please wait 30 minutes first. If it still hasn't arrived, get the transaction ID from your mobile banking app and report it to support via live chat. Our team will resolve the issue within 24 hours.

The minimum withdrawal on 78bet is BDT 500. The maximum limit depends on your payment method and account level. Verified accounts are eligible for higher limits. For more details, Withdrawal Page here.

You can cancel a withdrawal before processing begins. Once the status changes to "Processing," cancellation is no longer possible. For urgent cases, contact support immediately.

78bet charges no fee for standard withdrawals. Bank transfers may be subject to the bank's own charges. Mobile banking withdrawals via bKash or Nagad are generally free of additional fees.

The reason for rejection will be communicated via email or notification. Rejections are typically due to incomplete KYC or unmet bonus conditions. Resolve the issue and reapply, or contact support.

You can generally make up to 3 withdrawals per day. VIP members enjoy higher limits. A 30-minute gap between consecutive withdrawals may apply. For more details, Withdrawal Page here.

78bet's Live Casinooffers baccarat, roulette, blackjack, Teen Patti, Andar Bahar, and many more games — all played in HD video streaming with real dealers.

Sports Betting starts from a minimum bet of BDT 20. In Live Casino, minimum bets vary by game. Slots can be played from as little as BDT 10. Maximum bet limits depend on the game and your account level.

Once a bet is confirmed, it generally cannot be changed or cancelled. Some games offer a cashout option that lets you exit a bet while the match is in progress. Cashout is more widely available in live betting.

If a match is fully cancelled or abandoned, bets are generally refunded. However, if a certain number of overs or a set amount of time has elapsed, the result may be considered valid. Rules vary depending on the game.

Yes, 78bet supports accumulator betting, where you can combine multiple matches into a single bet. The more matches you add, the higher the odds — but the greater the risk. To learn more about betting, Betting Page here.

Rollover means you must wager a specified multiple of your bonus amount. For example, a 10x rollover on a BDT 1,000 bonus requires BDT 10,000 in bets before the bonus can be withdrawn. Live Casino bets count toward completing the rollover faster.

Yes, if you'd rather not fulfil the bonus conditions, you can cancel the bonus in Account Settings. Please note that cancelling the bonus will also void any winnings derived from it.

Once you have a freebet, the "Freebet" option will appear under payment method when placing a bet on the betting page. Select it and place your bet. If you win, the winnings minus the original stake amount will be credited to your balance.

Yes, 78bet has a referral program. When someone registers using your referral code and makes their first deposit, you'll receive a bonus. You can find your referral code in Account Settings. For more details, Promotions page here.